FAQ

What time and on what days do you fly?

Our passengers choose the time they wish to fly! Rather than schedule flights at set times we offer flights to suit our passengers itinerary. We normally start flight operations at 9.00am and finish at 8:00pm (in summer) and 5:00pm (in winter). We are open 7 days a week.

Is it safe?

We are as interested in safety as you are. Our duty is to minimise risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers.

At Blue Sky Helicopters, our passenger’s safety is paramount, it will always come first. We have a 100% safety record and have never been issued with any form of reprimand or non-compliance. You’ll be flying in our Robinson R44, MD500E or Bell 206 Longranger with the most experienced tour pilots based at Sydney Airport! (Read Company Profile here).

We are a Civil Aviation Safety Authority (CASA) Certified Air Carrier and embrace the regulations, however we believe these regulations are set down as the minimum required. Our operations are subject to a higher level of safety exceeding the regulatory requirements.

All passengers are given a thorough safety briefing prior to flight including use of lifejackets (if flying over or near water), operation of doors, seatbelts and general safety awareness around the helicopter.

Can I bring my own camera gear?

No problem (please make sure it has a strap or a way of being tethered). Your seat cost also includes (if you need) the use of a full frame Canon EOS 6D and suitable lens for aerial photography. You are also welcome to bring your iPhone etc so you can blog/Facebook live/Instagram as you fly!

*All equipment and phones are tethered to the aircraft for safety. Limit of two camera bodies/two lenses and a smartphone/GoPro etc per person (i.e. Three items per photographer / No lens changes allowed in flight).

Do we share the helicopter with other passengers/photographers?

Because quality and choice is so important to us, we offer you two options…“Share with Others” or “Private Charter”.

Share with Others means just that… sharing the helicopter with other passengers. i.e. You are purchasing 1 or 2 seats on the helicopter and the empty seat or seats could be (but not always) occupied by other passengers.

Private Charter means that you are securing all the seats on the helicopter… You will not be sharing with other people that you do not know. Even If you are a single passenger or a group of 2,3 or 4, you can still Private Charter the helicopter & cancel out the possibility of the remaining seat/s being sold!

What time would you recommend for the best images?

Whether you choose to fly in the morning, afternoon or early evening (in Summer), it is always a good time to fly! Our pilot’s favourite time for great image capture though is mid morning for shots looking back towards the Opera House & Harbour Bridge or late afternoon/sunset for great golden light over the City!

How far ahead do I need to book?

We request that passengers/photographers book as far in advance as possible as this will enable you to choose the exact time you wish to fly. If you are visiting Sydney, we suggest you book your flight early in your stay, this way if your pilot determines that weather conditions on the day of your flight are not suitable, you will have options for re-scheduling. For single photographer bookings, please be sure to give us a range of dates so we can hook you up with someone else to shoot with (Minimum two photographers required to get airborne).

What time do I need to be at the airport and is there parking?

We request that passengers check-in no more than 15 minutes prior to departure. Parking is available free of charge outside our building at 462 Ross Smith Ave, Sydney Airport.

What happens if I cancel or fail to show after I have booked a flight?

Cancellation (by passengers) within seven days of flight date will incur a 50% cancellation fee. Cancellation (by passengers) within two days of flight date (or a no-show) will incur a 100% cancellation fee. Cancellation fees will be automatically debited from the credit card that was given to secure the booking.

Bookings made during peak periods (August 31st – March 31st) and/or on public holidays (including the Christmas/Easter period) which are cancelled within fourteen days (prior to the departure date) will be subject to a 100% cancellation fee. Refunds of payments made through 3rd party booking agents must be sought from the booking agent. To cover administration and credit card fees, any refunds given (for cancellations) outside the above times will be subject to a 5% refund charge deducted from the total flight cost.

Passengers who wish to cancel a reservation are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.

What if the weather is bad on the day of my flight?

If the weather is inclement on the day of your flight, the flight may be re-scheduled at a time that is mutually convenient. On these occasions the company may also exercise a “60-minute wait window”. This means that we will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule). If we are unable to provide the service for your chosen day and you are unable to fly any other day, we will offer you a 100% refund or a voucher valid for 12 months. Please note it’s always the pilot’s call on the weather.

Can you pick us up from the City?

We can arrange a chauffeured car for either $75 each way (Ford G6E Falcon or corporate van) or $95 each way for one of the Mercedes S Class or the BMW 7 series vehicles. (total cost for up to 4 passengers).

Catching an UBER or cab is another option (just 20-minutes from the City in non peak hours). If you decide to drive yourself to the heliport, our car park is free to use.

Lastly there is the Airport Train… Take the (Airport & East Hills) train to the Domestic Terminal, after exiting the station, hop on the Long Term Car Park Courtesy bus (5-minute drive) which will drop you at the Long Term Car Park only. From here, walk for 5 minutes (North) back up Ross Smith Ave. Our building is the first building on your left just past Hammond Place.

Note: The cost of the train is around $17 per person each way (periodical ticket holders are also required to purchase an additional GatePass to use AirportLink stations). Around $13.00 each way… Therefore for groups of two or more an UBER or taxi could be a better option.

What should we wear?

Passengers should wear similar clothing to what they would wear on a car trip, we also suggest a sweater or jacket in the cooler months.

How do you reduce the impact of your operations on the people you fly over?

Blue Sky Helicopters is a member of the Helicopter Association International. We incorporate the associations “Fly Neighbourly” program into our flight operations. This initiative promotes the operation of helicopters in such a way that minimises the noise impact to the community and the environment. This is accomplished, for example, by establishing and following routes that limit exposure to the public, employing pilot techniques that reduce the noise signature of the helicopter and by flying at higher than normal altitudes in noise sensitive areas.