• Aero Logistics is committed to performing to the highest standards in all aspects and at all levels of our business. Our duty is to minimise risk by making safety our primary focus and at the same time, provide memorable experiences for our passengers.
• We are fully certified by the Civil Aviation Safety Authority to operate under Air Operator Certificate number CASA.TAAOC.0506. We hold all legally required insurances including a certificate of compliance under the Civil Aviation Carriers Liability Act.

• Please see the table for Cancellation and Reschedule information. The table advises:
  • Direct Private Scenic – Cancellation within 48 hours will incur a 100% Cancellation Fee. Cancellation within 7 calendar days will incur a 50% Cancellation Fee. Reschedule within 7 calendar days will incur a $50 Reschedule Fee¹. Reschedule over 7 calendar days from booked date will not incur a fee.
  • Direct Lunch/Adventure – Cancellation within 7 calendar days will incur a 100% Cancellation Fee. Reschedule within 7 calendar days is not available. Reschedule over 7 calendar days from booked date will not incur a fee.
  • Direct Shared Scenic – Cancellation within 7 calendar days will incur a 100% Cancellation Fee. Rescheduling within 7 calendar days is not available. Reschedule over 7 calendar days from booked date will incur a $50 Reschedule Fee¹.
  • Authorised Reseller² bookings– Cancellation within 7 calendar days will incur a 100% Cancellation Fee. Reschedule within 7 calendar days is not available. Reschedule over 7 calendar days from booked date will incur a $50 Reschedule Fee¹.
    
    1. Reschedule Fee – Payable per booking for each reschedule (Date or Time changes).
    2. Authorised Reseller – Shared/Private flight from third party seller (e.g. RedBalloon, Adrenaline, TripAdvisor).
    Direct Bookings – Bookings via Blue Sky Helicopters website/phone/email/social media.

• Any flight cancelled by Blue Sky Helicopters will not incur a Cancellation Fee and all attempts will be made to re-schedule the flight.
• An Administration Fee of $50 will apply to booking cancellations made by the passenger outside 7 calendar days. No Administration Fee will be applied if the passenger requests the booking to be held as credit.
• Blue Sky Helicopters will not be held liable for costs associated with airfares, accommodation or anything additional due to helicopter flights which do not proceed.
• Refunds of payments made through authorised resellers must be sought directly from the authorised reseller.
• Passengers who wish to cancel a reservation are requiredto notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.
• Charter and Group Booking Terms and Conditions will be supplied on booking unless requested earlier.

• Passengers are required to arrive and check-in at least 20 minutes prior to the booking time as per their confirmation email.
• In the event of a passenger no show for a flight or car transfer, a 100% Cancellation Fee applies. If the flight is booked through an Authorised Reseller, the Authorised Reseller will be contacted immediately in writing to advise of the no show and applicable charges. For direct bookings the credit or debit card will be debited for the relevant Cancellation Fee.

• Credit or debit card details are required to secure bookings.
• Flights must be paid prior to booking confirmation.
• Bookings will be confirmed by return email to confirm that the chosen flight time is available. No agreement is entered into between the two parties until a confirmation email has been sent. All flights are on request and subject to availability.
• A surcharge of 1.58% applies to all card payments and all prices are in Australian dollars & GST inclusive.
• When paying by debit/credit card the card will need to be shown in conjunction with matching photo identification on the day of the flight
• Gift Cards are strictly valid for three (3) years, are non-refundable and non-transferrable.

• Shared Flights – you are purchasing individual seat/s on the helicopter and the remaining seats will be occupied by other passengers. Shared flights are subject to availability and single passengers will not be confirmed until minimum passenger numbers are met.
• Private Flights – you are hiring the entire helicopter for the duration of the flight and you will not be sharing with people that you do not know. Minimum passenger numbers apply.
• Aircraft type & seating positions are subject to weight & balance calculations and are decided at the absolute discretion of the Pilot in Command/Ground Crew.

• For legal and safety reasons, all passengers are weighed upon check in. All flights are subject to the aircraft operating within its weight and balance limitations, and a total maximum weight limit applies to all flights. Accurate individual passenger weights MUST be provided at the time of booking. Failure to provide accurate weights may result in the passengers being unable to fly or incurring additional costs to proceed with the planned flight or an aircraft upgrade. If passengers are unable to fly due to inaccurate weights being provided no refund will be given.
• Shared Flights – Individual passengers in excess of 100kg and/or couples exceeding 180kg combined may affect quoted prices. Additional maximum combined weight limitations may apply for 3 or more passengers. Aircraft individual seat limitations may apply.
• Private Flights – Aircraft individual seat limitations may apply.
• Aircraft type & seating positions are subject to a weight & balance calculation on the day of the flight and are decided at the absolute discretion of the Pilot in Command/Ground Crew.

• Flights are operated at the discretion of the Pilot in Command and/or Blue Sky Helicopters Management. If Blue Sky Helicopters cancels a flight due to inclement weather a Cancellation Fee will not be applied and all efforts will be made to reschedule the flight to another time to suit the passengers availability. In the event a flight cannot be rescheduled a full refund less a $50 Administration Fee will be issued.
• In the interest of safety all flights operate weather pending. Weather conditions such as low cloud, fog, gusty winds, or electrical storms present in the flight path or flight vicinity may require either cancellation or rescheduling of the booking.
• Flights can still operate in wet weather as visibility may still be good. If passengers elect not to travel due to weather but flights are still operational, 100% cancellation fee will apply.
• If after a helicopter tour/charter has commenced the weather becomes inclement or the forecast changes unexpectedly later that day (i.e. thunderstorms/hail) the pilot may elect to return to base early or relocate the aircraft.
• The passengers may elect to return early with the pilot or alternatively return via ground-based transport (e.g. company/chauffeured car) at the original return time. This expense will be covered by Blue Sky Helicopters. No refunds or credit for flights will be issued. The company will not be responsible for any additional expenses incurred as a result of any delays, cancellations or alterations.

• The company will endeavour to deliver the service as advertised. Flight routes, schedule and aircraft may vary due to operational considerations (ie: Air Traffic Control/weather/pilot discretion). The company cannot guarantee exact arrival/departure times and will not be liable for any failure to make connections to other services or not achieving stated outcomes due to operational considerations beyond our control.
• Operational delays may occur for reasons beyond our control (i.e. weather/ Air Traffic Control). On these occasions the company may exercise a 60-minute wait window. This means that we reserve the right to make a decision to fly for up to 60 minutes and within this time period our terms & conditions apply. In the case of operational considerations that prevent us from flying should you agree to move your flight all terms and conditions automatically renew.

• The safety and wellbeing of our staff and passengers is our number one priority. The company & its employees reserve the right to deny carriage/boarding without refund to any person/s who behaves at any stage in a disorderly, intoxicated, threatening or offensive manner to our flight crew, ground crew or passengers. Under Civil Aviation law passengers are also reminded that any such behaviour may result in criminal prosecution.

• At the time of booking please advise the level of assistance required for any disabled passengers and if the passengers are in a wheelchair. Please note that wheelchairs can only be carried on selected aircraft and must be collapsible. Due to OH&S safety requirements staff are unable to lift any passengers.

• The company shall not be responsible for any loss, damage or injury to any person or property as a result of a Third Party Supplier inclusion on a flight/tour, whether as a result of negligence or otherwise.

• We value your privacy. Any information we receive via this website or directly from you will be considered private and will never be passed on to any third party without your permission or as required by law. Aero Logistics (and/or our brands, Aerial Click Sydney, Blue Sky Helicopters, Sydney HeliCharter, AeroLogistics Helicopters Newcastle, AeroLogistics Helicopters Hunter Valley) may however periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided at the time of booking.
• On occasion promotional material is collected. The photographs and footage will be used by Blue Sky Helicopters for the purpose of promoting its activities and may be published on the company websites and circulated to the press and other media organisations for publication, transmission or broadcast. If you do not wish to appear in the photographs or footage please let us know.

Our passengers choose the time they wish to fly! Rather than schedule flights at set times we offer flights to suit our passengers itinerary. We normally start flight operations at 9.00am and finish at 8:00pm (in summer) and 5:00pm (in winter). We are open 7 days a week.

We are as interested in safety as you are. Our duty is to minimise risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers.

At Aerial Click Sydney and AeroLogistics, our passengers safety is paramount, it will always come first. We have a 100% safety record and have never been issued with any form of reprimand or non-compliance. You’ll be flying in our Robinson R44 with the most experienced tour pilots based at Sydney Airport! (Read Company Profile here).

We are a Civil Aviation Safety Authority (CASA) Certified Air Carrier and embrace the regulations, however we believe these regulations are set down as the minimum required. Our operations are subject to a higher level of safety exceeding the regulatory requirements.

All passengers are given a thorough safety briefing prior to flight including use of lifejackets (if flying over or near water), operation of doors, seatbelts and general safety awareness around the helicopter.

No problem (please make sure it has a strap or a way of being tethered). Your seat cost also includes (if you need) the use of a full frame Canon EOS 6D and suitable lens for aerial photography. Alternatively you are welcome to bring your smartphone etc so you can blog/Facebook live/Instagram as you fly!

*All equipment and phones are tethered to the aircraft for safety. Limit of one camera body/lens or a smartphone/GoPro etc per person (i.e. One item per photographer / No lens changes allowed in flight).

Because quality and choice is so important to us, we offer you two options. ‘Share with Others’ or ‘Private Charter’.

Share with Others means just that, sharing the helicopter with other passengers. i.e. You are purchasing 1 or 2 seats on the helicopter and the empty seat or seats could be occupied by other passengers.

Private Charter means that you are securing all the seats on the helicopter. You will not be sharing with other people that you do not know. Even If you are a single passenger or a group of 2 or 3, you can still Private Charter the helicopter & cancel out the possibility of the remaining seat/s being sold!

Whether you choose to fly in the morning, afternoon or early evening (in Summer), it is always a good time to fly! Our pilots favourite time for great image capture though is mid morning for shots looking back towards the Opera House & Harbour Bridge or late afternoon/sunset for great golden light over the City!

We request that passengers/photographers book as far in advance as possible as this will enable you to choose the exact time you wish to fly. If you are visiting Sydney, we suggest you book your flight early in your stay. This way if your pilot determines that weather conditions on the day of your flight are not suitable, you will have options for re-scheduling. For single photographer bookings, please be sure to give us a range of dates so we can hook you up with someone else to shoot with (minimum two photographers required to get airborne).

We request that passengers check-in no more than 15 minutes prior to departure. Parking is available free of charge outside our building at 462 Ross Smith Ave, Sydney Airport.

Cancellation (by passengers) within seven days of flight date will incur a 50% cancellation fee. Cancellation (by passengers) within two days of flight date (or a no-show) will incur a 100% cancellation fee. Cancellation fees will be automatically debited from the credit card that was given to secure the booking.

Bookings made during peak periods (August 31st – March 31st) and/or on public holidays (including the Christmas/Easter period) which are cancelled within fourteen days (prior to the departure date) will be subject to a 100% cancellation fee. Refunds of payments made through 3rd party booking agents must be sought from the booking agent. To cover administration and credit card fees, any refunds given (for cancellations) outside the above times will be subject to a 5% refund charge deducted from the total flight cost.

Passengers who wish to cancel a reservation are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.

If the weather is inclement on the day of your flight, the flight may be re-scheduled at a time that is mutually convenient. On these occasions the company may also exercise a 60-minute wait window. This means that we will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule). If we are unable to provide the service for your chosen day and you are unable to fly any other day, we will offer you a 100% refund or a voucher valid for 12 months. Please note it’s always the pilots call on the weather.

We can arrange a chauffeured car for either $80 each way (Ford G6E Falcon or corporate van) or $95 each way for one of the Mercedes S Class or the BMW 7 series vehicles (total cost for up to 4 passengers).

Catching an UBER or cab is another option (just 20-minutes from the City in non peak hours). If you decide to drive yourself to the heliport, our car park is free to use.

Lastly there is the Airport Train. Take the (Airport & East Hills) train to the Domestic Terminal, after exiting the station, hop on the Long Term Car Park Courtesy bus (5-minute drive) which will drop you at the Long Term Car Park only. From here, walk for 5 minutes (north) back up Ross Smith Ave. Our building is the first building on your left just past Hammond Place.

Note: The cost of the train is around $18 per person each way (periodical ticket holders are also required to purchase an additional GatePass to use AirportLink stations, around $13 each way). Therefore for groups of two or more an UBER or taxi could be a better option.

Passengers should wear similar clothing to what they would wear on a car trip, we also suggest a sweater or jacket in the cooler months.

Blue Sky Helicopters is a member of the Helicopter Association International. We incorporate the associations ‘Fly Neighbourly’ program into our flight operations. This initiative promotes the operation of helicopters in such a way that minimises the noise impact to the community and the environment. This is accomplished by establishing and following routes that limit exposure to the public, employing pilot techniques that reduce the noise signature of the helicopter and by flying at higher than normal altitudes in noise sensitive areas.