COVID-19 Procedures

The safety and wellbeing of our guests, pilots and employees is and always has been our number one priority. With this in mind we are initially recommencing private flights only from 1st June 2020.

Our COVID-19 procedures, including the cleaning and disinfecting schedule for our aircraft and premises, were developed in consultation with Safe Work Australia Coronavirus COVID-19 cleaning publications.

Passengers

Customers are encouraged to maintain a high standard of personal hygiene and use the supplied hand sanitiser on check-in.
In the event that you arrive prior to your advised check-in time, you may be required to wait in our outdoor seating area.

Passengers are required to check-in with the provided QR Code, undergo temperature screening and answer the following questions:

  • Do you feel unwell with any cold or flu like symptoms such as runny nose, shortness of breath, cough or sore throat?
  • Do you/have you felt feverish or had a temperature in the last 14 days?
  • Have you been in contact with someone that is a suspected (being tested) or is a confirmed COVID-19 case within the last 14 days?
  • Have you been overseas in the last 14 days?
  • Have you been to a declared COVID-19 case location/s in the last 14 days?

In the event that YES is the answer to any of the above questions, you will not be permitted to fly. We ask each guest who may not feel well or are showing symptoms of COVID-19 to contact us prior to your flight to arrange a more suitable time to fly.

Guests who are unable to fly due to illness will be permitted one complimentary flight reschedule. This rescheduled flight must be redeemed within 6 months from the initial flight date. Book to fly before 1st April 2021 and if your plans are affected by COVID-19 interstate or international travel restrictions we’ll gladly refund 100% of your flight.

Complimentary face masks are available upon check-in for use during your flight, or you are welcome to use your own. We respectfully request that you wear a mask as an additional precaution as physical distancing is difficult inside our aircraft. We will still take plenty of photos of you out the front of your helicopter without your face masks on!


Flight Terminal

  • Entry doors are opened only by staff members.
  • Contactless greetings and introductions from our staff members.
  • Cleaning and disinfecting with increased frequency in all public spaces with an emphasis on high contact surfaces.
  • Terminals will have an extensive deep cleaning and disinfection each night.
  • Guest check-in counter and payment processing machines will be sanitised after every transaction.
  • We have also engaged the services of a local company that specialises in sanitation & disinfectant based cleaning services who use Australian made hospital grade disinfectant products.


Employees

  • Company pilots and staff have been educated on COVID-19 protocol including appropriate handwashing and hygiene techniques, as well as being provided with PPE.
  • Employees are instructed to stay home if they do not feel well and are directed to contact a manager if they notice a co-worker or guest with known symptoms of COVID-19.
  • Pilots and ground crew are only permitted to take photos with guest cameras if wearing appropriate PPE (gloves).


Helicopters

Onboard:

  • Disposable single-use microphone covers on headsets.
  • Hand sanitiser and antibacterial wipes for passenger use.
  • COVID-19 PPE consisting of face masks & rubber gloves available.

Post-flight:

  • After each flight the helicopter cabins and interior surfaces are cleaned and disinfected in accordance with our COVID-19 checklist.
  • Helicopters will be deep cleaned each night, including extensive sanitisation processes.

Please contact us if you have any further questions and we’ll be in contact as soon as possible.