FAQ

Our passengers choose the time they wish to fly! Rather than schedule flights at set times we offer flights to suit our passengers itinerary. We normally start flight operations at 9.00am and finish at 8:00pm (in summer) and 5:00pm (in winter). We are open 7 days a week.

We are as interested in safety as you are. Our duty is to minimise risk by making safety our primary focus and at the same time, to provide memorable experiences for our passengers.

At Aerial Click Sydney and AeroLogistics, our passengers safety is paramount, it will always come first. We have a 100% safety record and have never been issued with any form of reprimand or non-compliance. You’ll be flying in our Robinson R44, Bell 206 JetRanger or Bell 206 LongRanger with the most experienced tour pilots based at Sydney Airport! (Read Company Profile here).

We are a Civil Aviation Safety Authority (CASA) Certified Air Carrier and embrace the regulations, however we believe these regulations are set down as the minimum required. Our operations are subject to a higher level of safety exceeding the regulatory requirements.

All passengers are given a thorough safety briefing prior to flight including use of lifejackets (if flying over or near water), operation of doors, seatbelts and general safety awareness around the helicopter.

No problem (please make sure your camera has a strap or a way of being tethered). Your seat cost also includes the use of a full frame Canon EOS 6D and suitable lens for aerial photography if needed. Alternatively you are welcome to bring your smartphone etc so you can blog/Facebook live/Instagram as you fly! (We will provide a tether for smartphones)
*All equipment and phones are tethered to the aircraft for safety. Limit of one camera body/lens or a smartphone/GoPro etc per person (i.e. One item per photographer / No lens changes allowed in flight).

Private Flight means that you are securing all the seats on the helicopter… You will not be sharing with other people that you do not know. Get your shot list together and let us know exactly what you want to shoot! Bondi, Coogee, the City or Sydney Harbour.

Whether you choose to fly in the morning, afternoon or early evening (in Summer), it is always a good time to fly! Our pilot’s favourite time for great image capture though is mid morning for shots looking back towards the Opera House & Harbour Bridge or late afternoon/sunset for great golden light over the City!

We request that passengers/photographers book as far in advance as possible as this will enable you to choose the exact time you wish to fly. If you are visiting Sydney, we suggest you book your flight early in your stay. This way if the pilot determines that weather conditions on the day of your flight are not suitable, you will have options for re-scheduling.

We require passengers to arrive for check-in 30 minutes prior to departure. Parking is available free of charge outside our building at 462 Ross Smith Ave, Sydney Airport.

• Direct Private booking – Cancellation within 48 hours will incur a 100% Cancellation Fee. Cancellation within 7 calendar days will incur a 50% Cancellation Fee. Reschedule within 7 calendar days will incur a $50 Reschedule Fee¹. Reschedule over 7 calendar days from booked date will not incur a fee.
• Authorised Reseller² bookings– Cancellation within 7 calendar days will incur a 100% Cancellation Fee. Reschedule within 7 calendar days is not available. Reschedule over 7 calendar days from booked date will incur a $50 Reschedule Fee¹.
  
  1. Reschedule Fee – Payable per booking for each reschedule (Date or Time changes).
  2. Authorised Reseller – Flight from third party seller (e.g. RedBalloon, Adrenaline, TripAdvisor).

Passengers who wish to cancel a reservation are required to notify our office via email and are not considered cancelled until our office has acknowledged and confirmed the request.

If the weather is inclement on the day of your flight, the flight may be re-scheduled at a time that is mutually convenient. On these occasions the company may also exercise a ’60-minute wait window’. This means that we will reserve the right to make a decision to fly for up to 60 minutes, in this time period the original booking and all our terms & conditions still stand (please allow for this contingency with your schedule). If we are unable to provide the service for your chosen day and you are unable to fly any other day, we will offer you a 100% refund or a voucher valid for 12 months. Please note it is always the pilots call on the weather.

Chauffeured car transfers are available direct to our office, starting at $180 return from the CBD. Please contact us for details.

Catching an UBER or cab is another option (just 20-minutes from the City in non peak hours). If you decide to drive yourself to the heliport, our car park is free to use.

Lastly there is the Airport Train… Take the (Airport & East Hills) train to the Domestic Terminal, after exiting the station, hop on the Long Term Car Park Courtesy bus (5-minute drive) which will drop you at the Long Term Car Park only. From here, walk for 5 minutes (North) back up Ross Smith Ave. Our building is the first building on your left just past Hammond Place.

Note: The cost of the train is around $17 per person each way (periodical ticket holders are also required to purchase an additional GatePass to use AirportLink stations). Around $13.00 each way… Therefore for groups of two or more an UBER or taxi could be a better option.

Passengers should wear similar clothing to what they would wear on a car trip, we also suggest a sweater or jacket in the cooler months.

Blue Sky Helicopters is a member of the Helicopter Association International. We incorporate the associations ‘Fly Neighbourly’ program into our flight operations. This initiative promotes the operation of helicopters in such a way that minimises the noise impact to the community and the environment. This is accomplished by establishing and following routes that limit exposure to the public, employing pilot techniques that reduce the noise signature of the helicopter and by flying at higher than normal altitudes in noise sensitive areas.